Frequently Asked Questions
Here are some questions that we answer on a regular basis, if there is anything you would like to know that is not covered here, please don't hesitate to send us an email and we will get back to you!
Q: What is the quality of the products?
A: Our products are industrial grade and built to suit your countries specific electrical and Safety standards.
Q: How can your prices be lower than the other local brands?
A: Our lean Build-on-Demand business model means our prices are not inflated and do not include hidden costs for infrastructure or services you do not use.
Q: Do you offer warranties on your machines?
A: We offer a 12 month Warranty on all our products.
Q: Can you advise me on purchasing the correct Tool or Machine?
A: We have built a reputation on our knowledge base and can assist you with any questions you may have with regards to your project. We are experts in our field and we are here to assist and advice you throughout the whole buying process. Your success equals our success!
Q: How do I get in touch with you?
A: To make it easier for you, we have set up several communication channels to get in touch with us. Live Chat, WhatsApp, Phone or EMail.
Phone: +2711 824 0949
WhatsApp: +2781 454 8471
Live Chat with us on our website. (Click the bubble on bottom right corner of the website)
Q: What is your After Sale Policy?
A: We know that after sales service is important, that is why we offer easy access to spare parts as well as a network of machine technicians to do repairs when needed.
Q: What are our payment terms for South Africa?
A: General Terms for South Africa:
- 30% on Order
- 55% on Completion of Build before Shipping
- 15% on Receiving
Q: What are our international payment terms?
A: General Terms for international customers:
- 50% on Order
- 50% on Completion of Build before Shipping