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FAQ - Standard Machine Tools

Product FAQ

Our products are industrial grade and built to suit your countries specific electrical and Safety standards.

Our lean Build-on-Order business model means our prices are not inflated and do not include hidden costs for infrastructure or services you do not use.

We offer a 12 month Warranty on all our products. 

We have built a reputation on our knowledge base and can assist you with any questions you may have with regards to your project. We are experts in our field and we are here to assist and advice you throughout the whole buying process. Your success equals our success!

We have set up several communication channels. Live Chat, WhatsApp, Phone or EMail. 

Phone: +2711 824 0949
WhatsApp: +2781 454 8471
Live Chat with us on our website.(Click the bubble on bottom right corner of the website)

We know that after sales service is important, that is why we offer easy access to spare parts as well as a network of machine technicians to do repairs when needed.

Payment Terms

General Terms for South Africa:         - 30% on Order
- 60% on Completion of Build before Shipping
- 10% on Delivery 

General Terms for international customers:
- 30% on Order
- 70% on Completion of Build and before Shipping

Yes we do, we offer a number of financial options including Rent-to-Own and asset sales designed for Machine Tools.
Financial products are currently only available in South Africa.

Yes we do, we can split the payment into 4 x installments.
25% on order and 25% every 30days until paid in full.
This is available for website transactions only with the deposit being paid by card.

Shipping and Transport

All products are quoted FOB from our factory in Hong Kong or China. (FOB means Free On Board and includes all costs up to the exit port.)
Sea Freight and road freight are quoted seperately as these depend on 3rd party contractors and differ geographically.

Legal Stuff

Conditions of Sale can be found in our website footer or Click HERE.

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